Refund policy

Return Policy for House Of Sthree.

At House Of Sthree, we aim to provide you with a convenient return process. Please follow the steps outlined below for a hassle-free return:

1. Online Return Initiation:

  • Returns accepted for 2 days

    Free return shipping

    • Write an email to aahalifestyles@gmail.com with screenshots of your order confirmation and payment details to initiate return.

2. Return Confirmation:

  • After initiating the return through email, you will receive a return confirmation email with further instructions and a unique return reference number.

3. Return Pickup by Delivery Partner:

  • Our designated delivery partner will contact you to schedule a pickup for the return package.
  • Please ensure that the item is securely packaged and the return reference number is visible on the package.
  • Return will be picked up within 5-7 business days.

4. Shipping Charges:

  • The return shipping charge may vary depending upon the location of the pickup address.
  • Our delivery partner will communicate the applicable shipping charge during the pickup scheduling process.

5. Warehouse Inspection:

  • Once the returned item is received at our warehouse, it will undergo a quick inspection to ensure it meets our return criteria.

6. Refund Initiation:

  • Upon successful inspection, we will initiate the refund process.
  • Refunds will be issued to the original payment method used during the purchase.

7. Refund Notification:

  • You will receive an email notification confirming the refund initiation.

8. Refund Timing:

  • The timing of your refund may vary based on the payment method and financial institution.
  • Please allow up to 7-10 business days for the refund to reflect in your account.

9. Exclusions:

  • Certain items, such as personalized or custom-made products, may not be eligible for return unless they are defective or damaged.
  • Sale items are generally non-returnable unless defective.

10. Contact Information:

  • If you encounter any issues or have questions regarding the return process, please contact our customer service team at aahalifestyles@gmail.com.

Thank you for choosing House Of Sthree. We appreciate your understanding and cooperation in adhering to our return policy and the associated shipping charges.